(From Analysis of the System Administrator Occupation Copyright © 2000 by SAGE, The System Administrators Guild.)
81. Develop/maintain operational instructions and procedures (e.g., How Tos, runtime procedures, runbook).
82. Develop/maintain records and technical documentation (e.g., software version numbers, user logins, system architecture, licenses, descriptions).
83. Develop/maintain daily operation logs to track problems and to establish an audit trail to debug and isolate potential problems (e.g., track mean time between failures and uptimes).
84. Audit and inventory user licenses to ensure legal compliance.
85. Maintain data in work request and tracking systems (e.g., Remedy, clarify, Tkrep, MHQ).