(From Analysis of the System Administrator Occupation Copyright © 2000 by SAGE, The System Administrators Guild.)
52. Configure/create templates for user interfaces and user environment (e.g. CDE, browser, windows, log in scripts, shell rc files).
53. Identify and translate potential or actual user needs into technical requirements.
54. Verify, remove, and disable user accounts (e.g., logins, passwords, shells, account validation).
55. Manage user privileges (e.g., security levels in groups, file server access).
56. Train and orient new and existing users.
57. Respond to user requests, trouble reports, and questions.
58. Triage and dispatch user requests to appropriate personnel.
59. Communicate system status (e.g., planned outages, cause of network crashes) to users.
60. Write local environment documentation to support users (e.g., FAQ).